POLICIES

I accept payments through Venmo.

If you wish to pay with PayPal, unfortunately it doesn't allow me to create UK business one, so let me know through the message box, thank you.

You also don’t need a Paypal account to pay with Paypal, you can pay using your credit or debit card. 

Prices are in £ Sterling Pounds.

You can also check the prices in another currencies using this online converter https://www.xe.com

Shipping 

I ship from the UK by Royal Mail. 

I'm using Tracked & Signed service for all international orders (domestic shipping is by First Class Signed For). 

Tracked and Signed Service is the safest way to send parcels abroad from the UK, but if you’d prefer a less expensive service, without tracking, please get in touch. 

International delivery usually takes from a couple of days to 2-3 weeks depending on the destination. 

However, Royal Mail is a very reliable service, and even if they take longer packages end up making an appearance 99% of the time.

I post orders within 3 days of receiving payment unless it's a custom order, then you'll be notified by a message.

Taxes

Customers are responsible for any import taxes and duties. Sadly, since Brexit this also includes all countries in the EU.

Returns

I hope you like my things, but if you find something not suitable for any reason, you can either return the item to me or I can try to amend the situation for you. Please, let me know within 3 days of receipt and return it within 7 days from notifying me. Buyers are responsible for shipping costs and this must include insurance.

Reviews

I've been an Etsy seller with not frequently publishing, but you can check my reviews to make yourself at ease, just search for JOKOU directly on ETSY page please ❤️


🌱 HAPPY SHOPPING 🌱